Return Policy
Products
may be returned for a refund within 30 days of receiving your purchase.
All returns require a return authorization number which can be acquired
by emailing our customer support team at infor@mainlightsports.com
Refunds are issued using the original form of payment. Items must be
returned in their original condition, including packaging. Items are
subject to a re-stocking fee of up to 30% depending on their condition
at the time of the return. Mainlight Sports is not responsible for misuse,
or improper customer installation. Custom orders are not eligible for
returns unless the item is defective or there was an error. Shipping
charges are not refundable and customers are responsible for return
shipping costs. Please include the return authorization number on all
return packaging to ensure that return is processed in a timely fashion.
Used Turf Policy
All used turf products are sold "as is" and do not come with a warranty. Used products may have stains or other imperfections.
Pitching Machine Policy
Mainlight Sports provides many different pitching machine options and prides
itself on their quality. If the machine has been used, however, it
cannot be returned for a refund. Machines must be in their original
packaging for any return possibility.
Custom Netting Policy
Mainlight Sports' nets are hand-made from the best materials. Netting
products do incur normal wear and tear, and this is not considered a
defect.
Once manufacturing has begun, any custom netting orders cannot be returned.