process your order we need a purchase order and a wire transfer
authorization or credit card authorization. Mainlight Sports accepts Visa,
MasterCard and Discover . We also accept checks and
PayPal (before any item is shipped). No COO's are accepted. Approved
credit accounts will be billed Net 30 from date of the invoice. A 2.5%
finance charge will be assessed to all accounts past 30 days from date
your check is returned, it may be collected electronically and you will
be assessed a processing fee as allowed by law. The check writer is
also responsible for all other check recovery costs; including all
attorney fees, court costs and taxes.
Mainlight Sports' Commitment to Quality
Mainlight Sports' high standard for quality products is very important. If
anything you purchase from us does not meet your expectations, please let us know immediately at firstname.lastname@example.org. We
will do everything we can to correct your problem. Our staff takes great
pride in providing the best experience to you, the customer.
Orders can be placed on our website. Current prices apply at the time of shipment and are subject to change.
orders are shipped standard ground via Fed-ex or UPS when possible. In
some cases, larger items will be required to ship via freight. Freight
deliveries require a scheduled drop off time, and the customer is
responsible for unloading the truck and assessing the condition of the
product upon delivery. All damage claims must be filed to Mainlight Sports
within 5 days of delivery.
law requires us to collect sales tax, unless they are otherwise exempt. Proof of tax
exempt status will be required at the time of ordering. Customers in
other states may incur sales tax when applicable.
occurring during shipping must be noted on the bill of landing at the
time of delivery and reported to Mainlight Sports within 5 days after
delivery. We need this time so that proper damage claims can be made
against the carrier. Failure to report any problems to Mainlight Sports
within 5 days will forfeit all damage claims.
shipment discrepancies must be reported to Mainlight Sports within 15
days of the invoice date. Mainlight Sports will not be responsible for any
claims after 15 days.
may be returned for a refund within 30 days of receiving your purchase.
All returns require a return authorization number which can be acquired
by emailing our customer support team at email@example.com
Refunds are issued using the original form of payment. Items must be
returned in their original condition, including packaging. Items are
subject to a re-stocking fee of up to 30% depending on their condition
at the time of the return. Mainlight Sports is not responsible for misuse,
or improper customer installation. Custom orders are not eligible for
returns unless the item is defective or there was an error. Shipping
charges are not refundable and customers are responsible for return
shipping costs. Please include the return authorization number on all
return packaging to ensure that return is processed in a timely fashion.
Used Turf Policy
All used turf products are sold "as is" and do not come with a warranty. Used products may have stains or other imperfections.
Pitching Machine Policy
Mainlight Sports provides many different pitching machine options and prides
itself on their quality. If the machine has been used, however, it
cannot be returned for a refund. Machines must be in their original
packaging for any return possibility.
Custom Netting Policy
Mainlight Sports' nets are hand-made from the best materials. Netting
products do incur normal wear and tear, and this is not considered a
Once manufacturing has begun, any custom netting orders cannot be returned.
does not cover normal wear and tear that results from the use of the
products. Use of products in a manner other than that for which they
were manufactured nullifies this warranty.
Customer Advisory & Warning
with any physical activity, participation in athletics at any level
comes with inherent risks of accidental injury. Under no circumstances
should equipment used for these activities be altered, tampered with or
used when damaged. Such equipment should never be used without direct
adult supervision and only after being inspected for damage, wear,
proper function and proper maintenance. The equipment should never be
employed for any activity other than which is specifically intended.
Participants should always know, or be made aware of the risks involved
in the activity they are participating in as well as their own physical
limitations and that of the equipment being used.